Shipping and Returns Policy

Shipping and Returns Policy

Shipping Overview

All orders are shipped for FREE to the email address you used on checkout, worldwide. Orders are usually sent within a few minutes. However, from time to time, we may need to manually verify and approve your order which can take up to 24 hours. PayPal orders typically take longer to process than debit or credit card orders.

Returns Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, or there is an issue with your order caused by fault of MonsterKeys.com

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item that has been used and for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@monsterkeys.com

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at support@monsterkeys.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please contact us at support@monsterkeys.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at support@monsterkeys.com for questions related to shipping and returns.

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